Best Western Premier Sentral Dua (now known as Dua Sentral Kuala Lumpur)

If you are traveling to KL with a group of family or friends and looking for a decent place to stay at decent price, then you might want to consider staying at Best Western Premier Sentral Dua which is just 5 minutes away from KL Sentral.

This happened to be my second stay this year, the first time I booked a one-bedroom suite at just RM259++ per night (cheap!) which encouraged to stay here again. This time around, since I am traveling with my family and in-laws, I booked the two-bedroom apartment for 2 nights at just RM839.08. Isn't that fantastic?

Security is of no concern here as only guests with room card could access their level. Furthermore, the door locks are operated by key cards so minimal chance of someone breaking into your room (unless you lose your card and do not report immediately). The check-in process was also breezy and quick.

Most people like personal touch, and for Best Western Premier, the personal touch they give is the welcome message that appears the moment you switch on the television:


The personalised greetings from the hotel management

The thing I love about this hotel is the sleek, modern and clean design in their rooms (not to mention the affordability of the hotel). The moment we walked in, we were impressed with the wooden flooring which lends elegance to the overall concept of the room:

The cool lamp at the lounge area

The separate living area and work area with ergonomic swivel chair

The living area
Plenty of lights at the work area, which is also equipped with power sockets to charge up laptops or other devices

The living area consists of a two-seater sofa, coffee table, work desk (where hubby could do his work) and a 32" flat screen LCD TV. Business traveler will appreciate that the hotel provides complimentary wireless Internet connection.

The bigger bedroom is appointed with two queen beds, while the smaller bedroom which was occupied by my in-laws comes with one queen bed. Each bedroom also has its own television:

Flat screen LCD TV in all bedrooms

The smaller bedroom
I also like the fact that each bedroom has its own bathroom, so that means extra privacy for us.

The smaller bedroom has a separate walk-in shower and toilet as well as a vanity area:
The smaller bathroom

Separate shower and toilet

Walk-in shower with choice of hand-held shower or rain shower, whichever you fancy.
Standard toiletries which is replenished daily
Meanwhile, the bigger bedroom (for the kids, myself and my mom) looks like this:

The bigger bedroom

Two vanity area / sink for the two ladies staying in the bigger room :)

The bathroom is also equipped with a separate walk-in shower just like the smaller bathroom.

My kids' favourite - the bathtub
Other amenities provided in the bedroom are radio / alarm clock with iPhone 4 dock, iron / ironing board, slippers and plush bathrobe, safe deposit box, complimentary shoe shine, bathroom scale and magnifying mirror.

When you are traveling with two small kids, you just appreciate a kitchenette to prepare their milk and food, and wash their bottles:

The kitchenette complete with sink area, mini fridge (in cabinet) and a kettle

The kitchenette is equipped with a mini bar, kettle, mini fridge, ice bucket, and the usual complimentary beverages including complimentary drinking water:

Complimentary drinks are also provided

Mini fridge tucked away in a cabinet

Unfortunately, no review of their spa or swimming pool because we did not have the time to explore the hotel outside of its room. We also opted for room package without breakfast, so we have no idea whether their breakfast is good or otherwise.

As much as I like to give high score for this hotel (affordable, modern design, clean, etc.), there were some negative points that I had no choice but to award to the hotel (in the hope there will be some improvements in the future).

Firstly, hotel parking is not complimentary. Most hotel provides complimentary parking for their guests, so this is a major disappointment to us. Perhaps this is one way to make up for the below the market rate of their room rate? I don't know. But be prepared to fork out parking charges if you park at the hotel. Otherwise, you can skip the whole parking thing and get complimentary shuttle service to KL Sentral.

Secondly, I discovered that they did not change the bedsheets every day. My daughter dropped a slice of pizza on the first day we stayed here, and although the housekeeping service did a good job tidying up the mess and making the bed, I noticed that the pizza sauce stain remains on bed cover the next night (I did not have the time to complain or ask them to change the sheet because it was late already and we were not in the room until night time). I did not see any policy that stated the bedsheets will not be changed daily. Besides, we paid daily rate, so we ought to get fresh sheet every day, don't we?

Thirdly, the hand bidet faucet somehow leaks and make a mess of cold water on the bathroom floor. The water pooled near the toilet so the floor was cold and wet most of the time (not to mention, provide safety hazard to the kids whenever they enter the bathroom unsupervised).

Verdict - A nice hotel with some major flaws. Otherwise, I'd be happy to give almost perfect score.

Rating: 7/10

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